Support
Hall of Fans is run by Hall of Fans, Inc. This page explains how to get help with Hall of Fans on Android, on iPhone, and on the web at app.halloffans.net.
Contact Us
- Help with your account or the app: support@halloffans.net
- Privacy questions and requests, including deleting an account you can no longer sign in to: privacy@halloffans.net
- Legal notices: legal@halloffans.net
- Postal address: Hall of Fans, Inc., c/o Harbor Business Compliance Corporation, 2915 Ogletown Road, Newark, Delaware 19713, United States
Write from the email address of your account when you can, so we can find it. We answer in Spanish or English.
Report a Fan or Content
In the app, use Report on the post, reply, chat message, cube, custom emoji, subhall, or fan page, and choose a reason. You can also block a fan: you and that fan stop seeing each other's posts, messages, and cubes. Unblock from Settings, Blocked fans.
Content that three different fans report is hidden until our staff decide. Our staff review every report and can remove content and suspend accounts that break the Terms of Service.
If you cannot report it in the app, write to support@halloffans.net with "Report" in the subject, the fan's handle, and what happened. If someone is in danger, contact your local emergency services first.
Delete Your Account
Open Profile, then Settings, and choose Delete Account at the bottom. The deletion happens at once and cannot be undone. What is deleted and what is kept is explained at app.halloffans.net/legal/delete-account. If you no longer have your phone, write to privacy@halloffans.net from your account's email address.
Common Questions
Who can use Hall of Fans?
Fans 18 and over. Hall of Fans is free, with no ads and no purchases.
My in-person check-in was refused.
An in-person check-in needs your location, at the stadium, while check-in is open: for a game with a posted start time, from 30 minutes before the first pitch until 60 minutes after it. Away from the stadium, check in as a public viewing or streaming fan instead.
My player card says pending.
Our staff make your card final after the game, with the player's moment and a serial number. Final cards arrive in a sealed pack that you open in the app. Turn on card alerts in Settings to get a notification.
How do I change the language?
Choose Español or English on the sign-in screen or in Settings.
Where are the Terms and the Privacy Policy?
The links are at the bottom of this page, and both open in the app from Settings.